Customer Testimonials

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DealerRater Nov 28, 2023

Excellent Advisors and staff - very knowledgeable mechanics, which is necessary when dealing with an older vehicle like mine. Wonderful team to work with.

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DealerRater Nov 25, 2023

Brought our 2020 X3 for service after coffee spilt on the console put the parking brake out of commission. It was determined fairly quickly that it was shorted and needed replacement. The part was ordered and we were notified by both email and phone when it was in. We were able to schedule an appointment to have it installed at time that was convenient for us. We dropped the vehicle off and it was ready in the estimated time. Other than an odd $32+ “Shop charge” in addition to parts & labor that we didn’t notice until after leaving it was ...

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DealerRater Nov 22, 2023

I have owned BMW’s for 28 years. .SSBMW in Rockland is the best. Highly recommend!

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DealerRater Nov 21, 2023

Excellent custom service the time was great people were polite and friendly and the wait are superb

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DealerRater Nov 21, 2023

When I bring my car in for service, the whole process is very efficient and the service people are knowledgeable and very helpful.

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DealerRater Nov 20, 2023

Great experience.Extremely easy to set up a service, friendly, attentive and professional service staff.

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DealerRater Nov 20, 2023

Very prompt. Extremely courteous and professional. And always kind and communicative at every step of the process.

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DealerRater Nov 20, 2023

Very happy with the service here. It is always thorough and professional. I would highly recommend.

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DealerRater Nov 20, 2023

I’m impressed with the service there, I will recommend this dealer to my friends

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DealerRater Nov 16, 2023

South Shore BMW is the only place that I take my 2019 530i XDrive. They are amazing

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DealerRater Nov 16, 2023

Hands down the best dealership I’ve dealt with. It’s a pleasure visiting and having my vehicle serviced there. Thank you!

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DealerRater Nov 15, 2023

Great people. Prices were better than I expected. Service people were friendly and helpful. On time and efficient.

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DealerRater Nov 14, 2023

Dan welcomed me at the front and was very cordial. Made sure the job was done in a timely manner.

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DealerRater Nov 13, 2023

Very professional and none of the cheap sales talk. Went in for service for my classy 07 and was very amazed with what ny car looked liked after I got it back. You'll be servicing my car for its whole life.

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DealerRater Nov 12, 2023

Excellent service with convenient Saturday scheduling. Surprisingly short wait for oil change in comfortable, we’ll appointed customer lounge area.

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DealerRater Nov 11, 2023

Quick and efficient Oil change. Friendly advisor and staff. Pleasant waiting area. Would recommend for Service.

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DealerRater Nov 10, 2023

Nice service, very nice people, convenient location close to home. I have no complaints. I do wish they cleaned my vehicle during service visits like the Cadillac dealer did for my last car but oh well.

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DealerRater Nov 10, 2023

Good service. Always reliable. Would recommend buying a car there. If you’re on the south shore, you can’t beat it.

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DealerRater Nov 9, 2023

Great service great communication, my service advisor guide me through every step and I will always bring my car for service

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DealerRater Nov 9, 2023

Andrew is fantasTic! Thank you for all the help 4 new tires and a repair done super quick!

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DealerRater Nov 8, 2023

Javier did a great job servicing my X5 and making sure I got through the process quickly

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DealerRater Nov 7, 2023

Hands down great service . I drive an hour just for their service department, when there is a dealership just 13 minutes away from my home I could go to. Matt Egger is a great service advisor.

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DealerRater Nov 6, 2023

Amazing service. Even if service is needed last minute. Service is one of the main reasons that I buy and recommend your dealership

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DealerRater Nov 4, 2023

Always great and speedy service that comes with estimates and text updates. The Service Advisor, Wesnaiska Francois was courteous, helpful, knowledgeable and kept me posted on progress. Thank you.

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DealerRater Nov 4, 2023

Every time that I get my car serviced anything that is needed to be done is done .

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DealerRater Nov 3, 2023

I had a problem come up on my BMW X4 that needed immediate attention I called Elijah and he was happy to help and got me in and out in hour and a half...

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DealerRater Nov 2, 2023

Great service and a very comfortable waiting area. Took care of me as they said they would.

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DealerRater Oct 27, 2023

Andrew M was knowledgeable, helpful and extremely accommodating and polite when I made my appointment for service and provided me with details as to the work needed and accomplished on my car . Also, he was very considerate of my time in assisting the loaner car for the timeframe of the execution of the car maintenance required. In addition, it was very enjoyable to spend a few minutes reconnecting with Sean who had assisted me a few years when I initially acquired the car. Finally, the mechanics and the “cash out” woman were very courteous and helpful. Thank you all.

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DealerRater Oct 26, 2023

Sean was a great help, and very professional and timely. Highly recommended! I am very happy with my purchase.

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DealerRater Oct 26, 2023

Excellent service from the moment Idrove in, right through pickup of my vehicle. Perfection in every regard!

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DealerRater Oct 26, 2023

Their service was good. They made future recommendations for my car and wait time was reasonable.

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DealerRater Oct 25, 2023

I was very pleased with my service appointment today. Andrew was extremely helpful helping find the company to repair my windshield.

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DealerRater Oct 25, 2023

response time was quick and consistent. Explanation of repairs needed was thorough and detailed. excellent service department

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DealerRater Oct 24, 2023

Great service at this dealership and I feel like the recommendations for services requirements are fair.

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DealerRater Oct 23, 2023

Knowledgeable and professional, great to work with . The service advisers do a great job informing the customer

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DealerRater Oct 21, 2023

Always fast service. And got an excellent 2023 530e hybrid loaner. Work was covered by my wheel and rim insurance.

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DealerRater Oct 19, 2023

Customer service was great. Service was quick and thorough so easy to do business with.

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DealerRater Oct 19, 2023

Consistently reliable and friendly service. Transparent and a pleasure to work with. 100% customer focused.

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DealerRater Oct 18, 2023

Service is always pleasant, professional, and prompt. Safe and reliable car! I wouldn't drive anything other than a BMW.

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DealerRater Oct 16, 2023

We dealt with Hunter Leighton. He was wonderful. Professional, attentive and knowledgeable. We would highly recommend.

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DealerRater Oct 13, 2023

Pleasant to work with, kept me updated on what was happening, and fix things in a timely manner.

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DealerRater Oct 13, 2023

Javier is an excellent representative for your team. The work was done professionally and timely. A good experience!

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DealerRater Oct 10, 2023

Javier goes above and beyond and takes care of all the needs for my car . I’ll keep coming back .

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DealerRater Oct 10, 2023

Hunter Leighton was a pleasure to work with. Knowledgeable about the product, did not miss a detail. Great energy. Beshara Gebara was highly competent and thorough in walking us through the financial transaction. Highly recommend BMW South Shore.

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DealerRater Oct 9, 2023

My Service advisor Andrew McWorter, as always kept me informed. Service always very good and as promised. Recommend the dealership without reservation!

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DealerRater Oct 4, 2023

Matt Egger is our Service advisor and takes good care with my husband and I with our BMW vehicles. Matt is courteous and dependable.

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DealerRater Oct 4, 2023

I have purchased several BMW's at SS BMW and every time the experience is first class, honest, and comfortable. I have dealt with the terrific Greg Dolabany on each of my purchases and would highly recommend him to anyone looking to purchase a BMW.

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DealerRater Oct 4, 2023

No overly hard sell, clean and accommodating. Service is efficient, nice loaners during service. Good overall inspection and video review.

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DealerRater Oct 2, 2023

Excellent service. Even without booking, the car was properly taken care of. Thank you very much guys!

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DealerRater Oct 2, 2023

Great customer service. I am confident in the work they do. And they are on time to make it happen. Elijah couldn't be more helpful and responsive. Highly recommend.

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DealerRater Sep 26, 2023

Excellent experience always Organized, professional, clean, helpful , great service and s as led experience always

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DealerRater Sep 25, 2023

It was an excellent experience. Andrew was terrific and followed up quickly along with a great loaner car.

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DealerRater Sep 24, 2023

Excellent customer service. Very knowledgeable staff. Very convenient to where I live, fast with no hassles, everything taken care of on time.

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DealerRater Sep 20, 2023

Top notch service! There were a few things that needed to be taken care of on the car and Javier was on top of it all and extremely responsive with any questions I had. Sitting down with Javier to complete everything was a breeze, not only was he great to chat with but he made everything super easy to understand leaving me with no unanswered questions. I highly recommend BMW south shore.

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DealerRater Sep 20, 2023

A very professional team, very helpful in explaining questions you have, and their workmanship is excellent. An excellent dealership

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DealerRater Sep 19, 2023

Just purchased my second X5 from South Shore BMW - Sean, Avery, Fred, Beshara, and the rest of the sales team, and Andrew on the service side have been second to none. As long as I’m in the area, this will continue to be my go-to for service and new car purchases. Thanks guys!

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DealerRater Sep 16, 2023

Very helpful with a loaner vehicle. My service manger was helpful as well. Car was cleaned.

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DealerRater Sep 14, 2023

Great service. Great environment. The service area is super clean & speaks to the quality of work.

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DealerRater Sep 14, 2023

Terrific fast service. All Issues regarding service were throughly explained. Hood communication throughout the process.

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DealerRater Sep 13, 2023

Great dealership and amazing staff. Fast service. Very nice facility to wait in for service

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DealerRater Sep 11, 2023

I feel confident at this dealership. The experience is always professional . I feel like I am treated fairly and given a good deal. I have been loyal for over 18 years because of my relationships with Gregory Dolabany and Ed Amaral.

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DealerRater Sep 10, 2023

Pleasant and professional! I appreciate being able to Lyft to work or errands while my car is being serviced.

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DealerRater Sep 7, 2023

Super service!!! I can't say enough good things about the service department, they are the best!!

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DealerRater Sep 7, 2023

Service was comprehensive and the wait estimate was accurate. Dan was terrific and communicated all required information.

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DealerRater Sep 7, 2023

Great service, quick service, friendly service staff, nice place, fixed the problem with no issues

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DealerRater Sep 7, 2023

South Shore BMW Mini is such a great dealership, across all departments. I took my car in for its regular service and Daniel was my service advisor. I’ve worked with Daniel before and this time, like all the others, his service was exemplary. He kept me informed as to each step and need that was uncovered doing to inspection of the car, and the accompanying prices—as well as which services were crucial and which had less urgency, so that I would have time to budget for them. I always give South Shore highest marks as every interaction I ...

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DealerRater Sep 5, 2023

Very thorough and professional,0n time and all communications accurate. All went very well excellent

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DealerRater Sep 5, 2023

Prompt Professional Courteos responsive Dealership is very clean and organized.customer service oriented Easy to recommend to friends

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DealerRater Sep 2, 2023

Dan was great. Everything was fixed in a timely manner and well done. Good job Dan and his team.

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DealerRater Sep 1, 2023

Good contact system. Timely service. Everyone was very helpful and courteous. Job completed as promised and within quoted price.

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DealerRater Aug 30, 2023

Great Job! Always can count on the team to take car of my car and provide professional services!

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DealerRater Aug 30, 2023

Daniel provided services for us. The work was done well and fast. Daniel was great

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DealerRater Aug 29, 2023

Matt was awesome and the whole experience was exceptional I will continue to use this dealership

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DealerRater Aug 25, 2023

Fast and efficient Polite and friendly Facility is clean and modern Will go back again

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DealerRater Aug 25, 2023

They are customer focused and transparent with all services and charges! Matt my adviser was excellent and very knowledgeable!

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DealerRater Aug 24, 2023

Used BMW Roadside Assist to get vehicle to SS BMW and Elijah Ramos did a great job installing new tires and have scratched up wheels repaired. Communication from Elijah was excellent.

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DealerRater Aug 24, 2023

Straight-forward. Courteous. Helpful. Listened to our needs. Knowledgeable. I never felt pressured. Made the process seem easy. NOTE: I do not know who Ryan Sullivan or Avery Trumbo are. (Names below). The five star ratings are for Paul Caparella and Richard Harrington.

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DealerRater Aug 23, 2023

The BMW Hingham MA site is very customer focused, staff is professional, knowledgeable and friendly. I went in without an appointment, just for information about my warranty, and was quickly responded to and offered to get my needed oil change done while I wait.

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DealerRater Aug 23, 2023

Greg is absolutely amazing. I visited many other car dealership and within the first five minutes of meeting Greg, I knew he was head and shoulders above the others. He didn’t try to sell me a car, instead he took the time to understand what was important to me in a vehicle . He leverage the display monitor to show me the differences between my current vehicle and some options he thought would interest me. His follow up is outstanding and kept me updated through the process. Loved when he emailed me to let me know when the car went ...

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DealerRater Aug 22, 2023

Very pleasing surroundings. Prompt attentive personnel. Received oil change and inspection sticker. I was very happy with entire experience

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DealerRater Aug 22, 2023

Great experience. They said 2hrs, out in less than 90 mins, everything done and a nice clean car.

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DealerRater Aug 20, 2023

Had an urgent matter, flat tire and they were very responsive. I was able to get a same day appointment and the tire needed was in stock. Have had my car serviced here many times and have always had a good experience. Thank you SS BMW.

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DealerRater Aug 14, 2023

The shop is spotlessly clean. Wes and the supporting staff were interested in a very difficult problem b with the particulate filter in the exhaust system. A 12 hour job on which SSbmw assigned their master Master Mechanic. All in all positive experience and the X5d hums along since it left the shop.

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DealerRater Aug 11, 2023

1st time using service dept—had a wonderful experience and everything taken care of in timely manner

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DealerRater Aug 11, 2023

First class dealership, from Hunter in sales to Chris the BMW genius everything was easy and without pressure. Will definitely recommend this dealership.

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DealerRater Aug 11, 2023

This staff is always very friendly and the waiting areas are always well stocked with beverages

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DealerRater Aug 10, 2023

Service advisor Matt is the best. Car returned clean with repair needed corrected . Overall service is pricey

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DealerRater Aug 10, 2023

Clean shop space, knowledgeable and helpful customer service representatives, and technicians. Communicate pearly on the phone and update on the progress of the repair. All in all best BMW repair shop in the region.

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DealerRater Aug 9, 2023

South Shore BMW is the best car dealership ever;)!!! Beshara Greg Matt and Ornella make the process from financing, trading in to purchase and operating seamless and stress free:) This is my second purchase at BMW with Beshara and trust him with always having my best interest for the best deal and purchase:)!!! So grateful for this amazing group of rockstars recommend highly 🤗🌈☘️

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DealerRater Aug 8, 2023

Service is always perfection from start to finish. Can't say enough about the whole experience.

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DealerRater Aug 8, 2023

Matt in service and Greg in sales are super nice and extraordinarily helpful. I have been driving premium vehicles for a long time as these folks are the best.

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DealerRater Aug 7, 2023

Professional , knowledgeable, friendly, timely and the follow up was good! dealership was very nice and fresh

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DealerRater Aug 1, 2023

It is always a great experience having our BMW serviced here, Dan is a straight forward honest person to work with.

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DealerRater Jul 31, 2023

My experience purchasing a brand new car at South Shore BMW was excellent! My sales guy, David J. , provided excellent service from start to finish. He was friendly and very knowledgeable. Did a good job helping me order my build and kept me in the loop on the vehicle's status. It was a pleasure working with him on this purchase.

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Facebook Jan 12, 2022

Service was excellent Would definitely go back again

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Facebook Jan 11, 2022

Great service. And espresso bar too.

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Facebook Jan 11, 2022

It was our first time meeting Jeffery, our service rep, at SS BMW. Jeffrey was courteous & professional. Our services were completed on time and we were updated throughout the process. Would come back again for sure. Thank you Jeffery for the swift & pleasant experience. Overall 10 🌟!

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Facebook Jan 7, 2022

Went to South Shore for the first time today for service. Met with Jeffery who made the experience great, he was very professional kept me updated on my X5. Will always bring by vehicle back to them.

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Facebook Jan 7, 2022

The very best dealership. The service department does a great job. Not only do they get the job done but always in a timely manner My service rep makes the appointment at times that are convenient to me. They provide loaners that are similar to what I drive so I don’t have to figure out where something is. The people who greet you when you drop your car off are always friendly and easy to deal with

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Facebook Jan 5, 2022

Frank provides excellent customer service and keeps me updated throughout the service process. I also use the valet service and greatly appreciate not having to come to the dealership for service.


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