Customer Testimonials
Excellent Advisors and staff - very knowledgeable mechanics, which is necessary when dealing with an older vehicle like mine. Wonderful team to work with.
Brought our 2020 X3 for service after coffee spilt on the console put the parking brake out of commission. It was determined fairly quickly that it was shorted and needed replacement. The part was ordered and we were notified by both email and phone when it was in. We were able to schedule an appointment to have it installed at time that was convenient for us. We dropped the vehicle off and it was ready in the estimated time. Other than an odd $32+ “Shop charge” in addition to parts & labor that we didn’t notice until after leaving it was ...
I have owned BMW’s for 28 years. .SSBMW in Rockland is the best. Highly recommend!
Excellent custom service the time was great people were polite and friendly and the wait are superb
When I bring my car in for service, the whole process is very efficient and the service people are knowledgeable and very helpful.
Great experience.Extremely easy to set up a service, friendly, attentive and professional service staff.
Very prompt. Extremely courteous and professional. And always kind and communicative at every step of the process.
Very happy with the service here. It is always thorough and professional. I would highly recommend.
I’m impressed with the service there, I will recommend this dealer to my friends
South Shore BMW is the only place that I take my 2019 530i XDrive. They are amazing
Hands down the best dealership I’ve dealt with. It’s a pleasure visiting and having my vehicle serviced there. Thank you!
Great people. Prices were better than I expected. Service people were friendly and helpful. On time and efficient.
Dan welcomed me at the front and was very cordial. Made sure the job was done in a timely manner.
Very professional and none of the cheap sales talk. Went in for service for my classy 07 and was very amazed with what ny car looked liked after I got it back. You'll be servicing my car for its whole life.
Excellent service with convenient Saturday scheduling. Surprisingly short wait for oil change in comfortable, we’ll appointed customer lounge area.
Quick and efficient Oil change. Friendly advisor and staff. Pleasant waiting area. Would recommend for Service.
Nice service, very nice people, convenient location close to home. I have no complaints. I do wish they cleaned my vehicle during service visits like the Cadillac dealer did for my last car but oh well.
Good service. Always reliable. Would recommend buying a car there. If you’re on the south shore, you can’t beat it.
Great service great communication, my service advisor guide me through every step and I will always bring my car for service
Andrew is fantasTic! Thank you for all the help 4 new tires and a repair done super quick!
Javier did a great job servicing my X5 and making sure I got through the process quickly
Hands down great service . I drive an hour just for their service department, when there is a dealership just 13 minutes away from my home I could go to. Matt Egger is a great service advisor.
Amazing service. Even if service is needed last minute. Service is one of the main reasons that I buy and recommend your dealership
Always great and speedy service that comes with estimates and text updates. The Service Advisor, Wesnaiska Francois was courteous, helpful, knowledgeable and kept me posted on progress. Thank you.
Every time that I get my car serviced anything that is needed to be done is done .
I had a problem come up on my BMW X4 that needed immediate attention I called Elijah and he was happy to help and got me in and out in hour and a half...
Great service and a very comfortable waiting area. Took care of me as they said they would.
Andrew M was knowledgeable, helpful and extremely accommodating and polite when I made my appointment for service and provided me with details as to the work needed and accomplished on my car . Also, he was very considerate of my time in assisting the loaner car for the timeframe of the execution of the car maintenance required. In addition, it was very enjoyable to spend a few minutes reconnecting with Sean who had assisted me a few years when I initially acquired the car. Finally, the mechanics and the “cash out” woman were very courteous and helpful. Thank you all.
Sean was a great help, and very professional and timely. Highly recommended! I am very happy with my purchase.
Excellent service from the moment Idrove in, right through pickup of my vehicle. Perfection in every regard!
Their service was good. They made future recommendations for my car and wait time was reasonable.
I was very pleased with my service appointment today. Andrew was extremely helpful helping find the company to repair my windshield.
response time was quick and consistent. Explanation of repairs needed was thorough and detailed. excellent service department
Great service at this dealership and I feel like the recommendations for services requirements are fair.
Knowledgeable and professional, great to work with . The service advisers do a great job informing the customer
Always fast service. And got an excellent 2023 530e hybrid loaner. Work was covered by my wheel and rim insurance.
Customer service was great. Service was quick and thorough so easy to do business with.
Consistently reliable and friendly service. Transparent and a pleasure to work with. 100% customer focused.
Service is always pleasant, professional, and prompt. Safe and reliable car! I wouldn't drive anything other than a BMW.
We dealt with Hunter Leighton. He was wonderful. Professional, attentive and knowledgeable. We would highly recommend.
Pleasant to work with, kept me updated on what was happening, and fix things in a timely manner.
Javier is an excellent representative for your team. The work was done professionally and timely. A good experience!
Javier goes above and beyond and takes care of all the needs for my car . I’ll keep coming back .
Hunter Leighton was a pleasure to work with. Knowledgeable about the product, did not miss a detail. Great energy. Beshara Gebara was highly competent and thorough in walking us through the financial transaction. Highly recommend BMW South Shore.
My Service advisor Andrew McWorter, as always kept me informed. Service always very good and as promised. Recommend the dealership without reservation!
Matt Egger is our Service advisor and takes good care with my husband and I with our BMW vehicles. Matt is courteous and dependable.
I have purchased several BMW's at SS BMW and every time the experience is first class, honest, and comfortable. I have dealt with the terrific Greg Dolabany on each of my purchases and would highly recommend him to anyone looking to purchase a BMW.
No overly hard sell, clean and accommodating. Service is efficient, nice loaners during service. Good overall inspection and video review.
Excellent service. Even without booking, the car was properly taken care of. Thank you very much guys!
Great customer service. I am confident in the work they do. And they are on time to make it happen. Elijah couldn't be more helpful and responsive. Highly recommend.
Excellent experience always Organized, professional, clean, helpful , great service and s as led experience always
It was an excellent experience. Andrew was terrific and followed up quickly along with a great loaner car.
Excellent customer service. Very knowledgeable staff. Very convenient to where I live, fast with no hassles, everything taken care of on time.
Top notch service! There were a few things that needed to be taken care of on the car and Javier was on top of it all and extremely responsive with any questions I had. Sitting down with Javier to complete everything was a breeze, not only was he great to chat with but he made everything super easy to understand leaving me with no unanswered questions. I highly recommend BMW south shore.
A very professional team, very helpful in explaining questions you have, and their workmanship is excellent. An excellent dealership
Just purchased my second X5 from South Shore BMW - Sean, Avery, Fred, Beshara, and the rest of the sales team, and Andrew on the service side have been second to none. As long as I’m in the area, this will continue to be my go-to for service and new car purchases. Thanks guys!
Very helpful with a loaner vehicle. My service manger was helpful as well. Car was cleaned.
Great service. Great environment. The service area is super clean & speaks to the quality of work.
Terrific fast service. All Issues regarding service were throughly explained. Hood communication throughout the process.
Great dealership and amazing staff. Fast service. Very nice facility to wait in for service
I feel confident at this dealership. The experience is always professional . I feel like I am treated fairly and given a good deal. I have been loyal for over 18 years because of my relationships with Gregory Dolabany and Ed Amaral.
Pleasant and professional! I appreciate being able to Lyft to work or errands while my car is being serviced.
Super service!!! I can't say enough good things about the service department, they are the best!!
Service was comprehensive and the wait estimate was accurate. Dan was terrific and communicated all required information.
Great service, quick service, friendly service staff, nice place, fixed the problem with no issues
South Shore BMW Mini is such a great dealership, across all departments. I took my car in for its regular service and Daniel was my service advisor. I’ve worked with Daniel before and this time, like all the others, his service was exemplary. He kept me informed as to each step and need that was uncovered doing to inspection of the car, and the accompanying prices—as well as which services were crucial and which had less urgency, so that I would have time to budget for them. I always give South Shore highest marks as every interaction I ...
Very thorough and professional,0n time and all communications accurate. All went very well excellent
Prompt Professional Courteos responsive Dealership is very clean and organized.customer service oriented Easy to recommend to friends
Dan was great. Everything was fixed in a timely manner and well done. Good job Dan and his team.
Good contact system. Timely service. Everyone was very helpful and courteous. Job completed as promised and within quoted price.
Great Job! Always can count on the team to take car of my car and provide professional services!
Daniel provided services for us. The work was done well and fast. Daniel was great
Matt was awesome and the whole experience was exceptional I will continue to use this dealership
Fast and efficient Polite and friendly Facility is clean and modern Will go back again
They are customer focused and transparent with all services and charges! Matt my adviser was excellent and very knowledgeable!
Used BMW Roadside Assist to get vehicle to SS BMW and Elijah Ramos did a great job installing new tires and have scratched up wheels repaired. Communication from Elijah was excellent.
Straight-forward. Courteous. Helpful. Listened to our needs. Knowledgeable. I never felt pressured. Made the process seem easy. NOTE: I do not know who Ryan Sullivan or Avery Trumbo are. (Names below). The five star ratings are for Paul Caparella and Richard Harrington.
The BMW Hingham MA site is very customer focused, staff is professional, knowledgeable and friendly. I went in without an appointment, just for information about my warranty, and was quickly responded to and offered to get my needed oil change done while I wait.
Greg is absolutely amazing. I visited many other car dealership and within the first five minutes of meeting Greg, I knew he was head and shoulders above the others. He didn’t try to sell me a car, instead he took the time to understand what was important to me in a vehicle . He leverage the display monitor to show me the differences between my current vehicle and some options he thought would interest me. His follow up is outstanding and kept me updated through the process. Loved when he emailed me to let me know when the car went ...
Very pleasing surroundings. Prompt attentive personnel. Received oil change and inspection sticker. I was very happy with entire experience
Great experience. They said 2hrs, out in less than 90 mins, everything done and a nice clean car.
Had an urgent matter, flat tire and they were very responsive. I was able to get a same day appointment and the tire needed was in stock. Have had my car serviced here many times and have always had a good experience. Thank you SS BMW.
The shop is spotlessly clean. Wes and the supporting staff were interested in a very difficult problem b with the particulate filter in the exhaust system. A 12 hour job on which SSbmw assigned their master Master Mechanic. All in all positive experience and the X5d hums along since it left the shop.
1st time using service dept—had a wonderful experience and everything taken care of in timely manner
First class dealership, from Hunter in sales to Chris the BMW genius everything was easy and without pressure. Will definitely recommend this dealership.
This staff is always very friendly and the waiting areas are always well stocked with beverages
Service advisor Matt is the best. Car returned clean with repair needed corrected . Overall service is pricey
Clean shop space, knowledgeable and helpful customer service representatives, and technicians. Communicate pearly on the phone and update on the progress of the repair. All in all best BMW repair shop in the region.
South Shore BMW is the best car dealership ever;)!!! Beshara Greg Matt and Ornella make the process from financing, trading in to purchase and operating seamless and stress free:) This is my second purchase at BMW with Beshara and trust him with always having my best interest for the best deal and purchase:)!!! So grateful for this amazing group of rockstars recommend highly 🤗🌈☘️
Service is always perfection from start to finish. Can't say enough about the whole experience.
Matt in service and Greg in sales are super nice and extraordinarily helpful. I have been driving premium vehicles for a long time as these folks are the best.
Professional , knowledgeable, friendly, timely and the follow up was good! dealership was very nice and fresh
It is always a great experience having our BMW serviced here, Dan is a straight forward honest person to work with.
My experience purchasing a brand new car at South Shore BMW was excellent! My sales guy, David J. , provided excellent service from start to finish. He was friendly and very knowledgeable. Did a good job helping me order my build and kept me in the loop on the vehicle's status. It was a pleasure working with him on this purchase.
Service was excellent Would definitely go back again
Great service. And espresso bar too.
It was our first time meeting Jeffery, our service rep, at SS BMW. Jeffrey was courteous & professional. Our services were completed on time and we were updated throughout the process. Would come back again for sure. Thank you Jeffery for the swift & pleasant experience. Overall 10 🌟!
Went to South Shore for the first time today for service. Met with Jeffery who made the experience great, he was very professional kept me updated on my X5. Will always bring by vehicle back to them.
The very best dealership. The service department does a great job. Not only do they get the job done but always in a timely manner My service rep makes the appointment at times that are convenient to me. They provide loaners that are similar to what I drive so I don’t have to figure out where something is. The people who greet you when you drop your car off are always friendly and easy to deal with
Frank provides excellent customer service and keeps me updated throughout the service process. I also use the valet service and greatly appreciate not having to come to the dealership for service.