Customer Testimonials
Always professional andcourteous, They are extremely thorough and really care about their customers; just a great all around experience.
Jeffery did a great job understanding our problems and was able to resolve and get our car back to us ahead of time. It was the type of experience that keeps you coming back. Thank you.
It was all very fast and efficient. Frank was a good communicator. Appreciate the quick service.
Frank in service always does an excellent job for us! I recommend BMW South Shore and often as I can!
They did a great job and had my car back to me soon as possible thank you bmw
Just bought a car over the weekend. Worked with Hunter Leighton for the sale. Fantastic guy and salesperson. Have bought a few cars in my time and he made the process smooth and painless! Go there and ask for Hunter!
Awesome people in service especiallyMatt Eggers very thorough darts all the repairs done right the first time . Any to all the hard working staff in service . Service manager Thomas Toppan awesome guy he knows his stuff.
As always a great experience I worked with John Norkus as my service writer and Steve Oneil as my technician and everything went perfect. I trust these guys to work on my m5 and they never let me down. A++*
Very courteous, prompt, professional and competent service. The service was completed on time and as promised. Completely satisfied. I will strongly recommend BMW South Shore for their future service or car purchase needs.
Andrew was super helpful! Great service! Detailed the car beautifully and fixed rim! Professional and courteous
Matt E from service is amazing. Best in the industry. Very through and knowledgeable polite and has great customer service skills. Communicates all the time
Efficient booking; very timely repair; answered questions; comfortable waiting area and amenities; overall a very consistent high quality experience
As usual, another perfect service experience from South Shore BMW. Jonathan Norkus, my Service Advisor is a consummate PRO!
Excellent service from start to finish and staff was very professional. Great reflection on management.
prompt service on unexpected vehicle malfunctiion that needed a new belt. great follow up from service rep.
Excellent service as I’ve come to expect with every visit. Great staff who are very attentive
Great service department. Matt is the best. Greg D in sales is professional and fair
Friendly and good communication with strong follow up. Nice loaner car and car done on time.
The people were Very nice and I feel I received good service in a timely manner
Great happy!! Jonathan Norkus is than best the perhap the every the work BMW South Shore.
We’ve done business with you for many years very successfully in the past - with Fotios. Everyone was very helpful, including Jason Gabara the Business manager. One big improvement would be for the finance co. to allow wire transfers again - as you always did before! Especially since my purchase was executed out of state. Thank you!
Dave our salesman was great to deal with, he is a straightforward and a good communicator
Courteous, fast and thorough. Attention to detail is excellent and the car was returned to me all washed and cleaned
Service was great - advisor was very knowledgeable and through, he made sure all my concerns were addressed
The work was done when they said it would be done in spite of other problems popping up as they got into it. The car was returned to my home by service mgr. and it was immaculate inside and out. Thanks BMW
The service at South Shore BMW is absolutely excellent. Tom Toppan and his team are technically sound and incredibly responsive. I can’t recommend them more highly.
johnathan is by far the best! he himself picked me up at my work when i needed a ride. great people!!!
All work done in a timely manner. Car was returned to me spotless. Have always and will continue to bring it to this dealer for servicing.
Excellent service, Jeffery above and beyond with customer service, excellent communication. Highly recommend this dealership to service your bmw.
I continually find South Shore BMW to be customer focused, courteous and easy to work with.
This dealership and support team is always super helpful and provide timely and accurate information so you can make informed decisions.
During my visit to BMW South Shore ,the personnel was very courteous and they were quick to take my car in , and check the problem(s). Very expensive (for my wallet)to fix .But they gave me a few helpful suggestions that made me feel happy to recommend this place to others. Thanks.
Excellent car service provider and customer service experience. Team are experienced, professional, efficient, courteous and friendly.
From point of car drop off to pick up, perfection. All service reps provided superior service, and I was kept informed along the way while three separate services were performed on the car. The car was returned to me with a washed exterior and vacuumed interior. The Service Department should serve as a business model for other companies that seek to excel in the treatment of their customers. I also appreciate the mechanics who perform the work but are not customer facing so they do not have the opportunity to hear positive feedback for their expertise.
I had a great experience from the service team to my agent Matt. He made sure my car was taking care of and help me with my travels by giving me a loner
Frank did a great job in service as usual. The detail work was awesome! He also addressed a brake problem as well. I rate Frank and the team a 10!
Reception at the dealership was prompt and courteous. Jonathan help me even though I was a few days late to get the final service under the 3 year warranty. Getting a loaner was easy. I expect superior service for my BMW and I certainly get it at South Shore BMW.
Very easy to work with, the salesman was knowledgeable and professional. From sales to delivery top notch!
Jonathan manages the service department with great interpersonal skills. After all, who feels good about repairing your car after a stupid mistake? Somehow he makes it a sympathetic situation. He shows pride in his position and true appreciation for the BMW customer.
They are on point and precise. I love how they take good care of you when my vehicle is in service. They reach out just in time if there is any other inconvenience and they accommodate to the best of their ability to those inconveniences. 10/10 because unlike Norwood THEY GET THE JOB DONE HONESTLY
Service experience is smooth and easy. Pleasant and efficient staff process check in and out quickly.
Did a great job this morning fixing my sun roof !!! The 15 word requirement is aggravating!
Excellent experience in purchasing a vehicle from start to finish. Sam was a pleasure to work with.
Very clean service center and the person who greeted me was very nice. And reminded me of a free service they offer. That’s going the extra step toward customer satisfaction.
This dealership is honest, dependable and aims to please the clients. The advisors, salesmen and all other employees are very helpful and courteous. I would highly recommend this dealership.
Always done right and my service advisor, John Norkus, is always enthusiastic, accommodating, and very knowledgeable. Great place to do business with.
Greg made the entire process quick and easy. We appreciate how accommodating everyone was at the dealership!
Beautiful dealership and professional sales and finance team. The were knowledgeable and confident in their product. Purchased my 3rd BMW and won’t go anywhere else now. There are two BMW dealerships closer to my home but I’ve already made this one my “home” dealership.
Staff is very professional and courteous. The dealership was was clean and well maintained and offered refreshments while you wait
Great service and attention to detail.. this dealership has figured out that good customer service is marketing!
Everything went very smoothly with my visit today. Appreciate the high level of service I received.
I was a first time customer for service. Was treated very well by both the attendee and the service advisor.
Awesome service, gave us a great deal and easy to work with. Could take the car the day of and registration all sorted. Svet and the sales manager were great. Would definitely go back here.
Matt was a professional from start to finish. I will continue to do my business at this dealership
I Love South Shore BMW. I always get treated with respect. The waiting room is like being in your own living room and they take great care of my BMW Z4
Highly professional competent staff at all levels. Excellent faculties, easy access off the highway. Great place.
Sean Henry is worth his weight in gold! South Shore BMW is by far the best car dealership in New England and Sean Henry is THE BEST sales advisor Inhave ever worked with.
From out of state, needed work. Great service. Very responsive. Quick and expert work. Would highly recommend.
Service was excellent Would definitely go back again
The experience was fabulous. Love South Shore BMW. I’ve purchased 6 cars there over the years. Great dealership.
Great service. And espresso bar too.
It was our first time meeting Jeffery, our service rep, at SS BMW. Jeffrey was courteous & professional. Our services were completed on time and we were updated throughout the process. Would come back again for sure. Thank you Jeffery for the swift & pleasant experience. Overall 10 🌟!
Did a routine registration required inspection renewal and service department was very prompt and courteous and efficient. They provided a wonderful waiting room and hospitality area while it was being done. Long-time customer.
Went to South Shore for the first time today for service. Met with Jeffery who made the experience great, he was very professional kept me updated on my X5. Will always bring by vehicle back to them.
The very best dealership. The service department does a great job. Not only do they get the job done but always in a timely manner My service rep makes the appointment at times that are convenient to me. They provide loaners that are similar to what I drive so I don’t have to figure out where something is. The people who greet you when you drop your car off are always friendly and easy to deal with
Frank provides excellent customer service and keeps me updated throughout the service process. I also use the valet service and greatly appreciate not having to come to the dealership for service.
Always a pleasure to do business with them. My 7th BMW purchased from South Shore BMW.
My husband and I had an excellent experience at South Shore BMW. Sean Henry was excellent and made the entire experience easier than any car purchase I have made . Sean took the time to truly listen to what I wanted. He answered all of my questions and didn’t try to sway me in any one direction or the other. He worked with me to get a very fair trade value for my existing vehicle. Sean worked quickly to get the paperwork completed and my order placed. The car arrived on time as promised and the final transaction took mere ...
First class dealership! Svet and every person I met during my car purchase was a pleasure to deal with. I highly recommend South Shore BMW if you want a hassel free and honest car buying expierence.
Walked in and Sean Henry came right up to me for assistance. Asked him if I could test drive a certain car. No problem. Loved it but didn’t have my car with me for a trade in appraisal. We kept in touch for about a week going back and forth about the car. I came in to buy the car and was passed right over to Sved and was in and out in an hour with keys to a new car. Great overall experience.
Best dealership and most educated staff around. Excellent service and always such a nice experience. Wouldn’t dream of going anywhere else.
This dealership is fantastic. Always great service and super helpful in maintaining my prized vehicle.
great sales, service and customer service personnel!!
Steve and Andrew are my go to guys they answer all my questions and concerns and they make sure I’m well taken care of, Keep up the great work guys!
Best dealership and most educated staff around. Excellent service and always such a nice experience. Wouldn’t dream of going anywhere else.
Timely service. Very accommodating
What an easy buying experience! Big thank you to Sved for explaining the process and keeping it straight forward for us.
From tires to brakes to rotors to transmission ground, etc, everything went great throughout and done fast, faster than I would have thought. Steven Dixon was great.
Very efficient and organized. A pleasure to do business with. They did a great job.
Everyone is very helpful and courteous. It’s a new dealership for me, after my two visits to the service department to service my BMW I’m completely satisfied with how things went.
Steven Dixon is a class act and true gentlemen. He went above and beyond to ensure my wife was back on the road as quickly as possible.
Have had some communication issues with service. Work is excellent, however. Sales staff -GregDolabany-is outstanding.
Very organized and efficient
They were great Radio died Christmas Eve They got car in immediately Fixed perfectly They are awesome
Everyone at South Shore BMW were extremely professional and a pleasure to deal with. Specifically Sean Henry, Jason Gebara and Avery Trumbo 👍👍
Great experience, I highly recommend!
nice people good customer service.
Knowledgeable, personable, responsive, service crew. Identified issues quickly and resolved. Video of service needed was much appreciated.
I felt like I mattered. I was given so much time for my questions. Communication was kind and accurate. Appoinents were on time. Matt went above and beyond! I completely recommend South Shore BMW.
Avery, Gregory, and Ed stepped up to help us with a tough time schedule to get into a car. They made it happen and even made it a super easy process. Would highly recommend buying a car from them!
Had an amazing experience. Gregory, Ed, and Avery went above and beyond to help us! We had some tough time frames to work with and these folks some how made it happen and even exceeded our expectations.
Avery, Gregory, and Ed stepped up to help us with a tough time schedule to get into a car. They made it happen and even made it a super easy process. Would highly recommend buying a car from them!
An amazing experience and great delivery of my X5. Svet and team are so easy to work with, something you don’t find at most dealerships.
As always the thoroughness of the entire team at South Shore BMW leaves nothing unturned. The best car experience all around! Send your friends here.
I just bought my 8th new car from Avery and his crew at South Shore BMW. There’s not much more than I can say when you’ve been a customer for over 20 years….that says it all!
Our 2013 BMW 328I xDrive developed a rough idle and I made an appointment at South Shore BMW for service. My service advisor (Jonathan) was outstanding -- very knowledgeable. As it turned out, our car had a known problem that BMW repaired free of charge. The dealer also waived the diagnostic charge. Jonathan contacted me a few times during the day to keep me informed of the car’s status. When the work was finished, he called to let me know the car was being washed and I could pick it up in a half hour. All in all I had ...
I made a same day appointment this morning. My car was quickly taken care of by the friendly and professional staff. Always a pleasant experience.
These guys are so great to work with. I have an older classic BMW I brought over from CA and they are always so kind to me and keep everything in top top condition. They are always fair and reasonable and I can rest easy knowing everything is always fixed as it should be. Steven in particular is wonderful to work with but the whole team is great. Thank you South Shore BMW!
I needed an oil change, I was in the south shore area so I called I was pleasantly surprised when they said come on in. The wait wasn’t long.
As always the service was done in a timely fashion, a loaner was furnished as agreed and my car was available for pickup a couple of hours after I dropped it off.
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